Human Resource Management
Training & Development
Training & Development
© Cherington HR Ltd 2018
"Cherington HR has provided HR support to Holden V&C for the last 8 years. During that time Helen has updated all our employment documentation, introduced a new appraisal system and helped us resolve some tricky employment issues. We have some big plans for the company's growth and Helen is advising us on the strategic HR aspects as well as the more detailed elements of the changes we need to implement to make that happen.
We have found Helen's support to be invaluable and recommend Cherington HR's services to anyone looking for an external HR adviser."
David Standing, Managing Director, Holden Vintage and Classic Ltd.
www.holden.co.uk "We are a small independent registered charity and until we contracted the HR services of Cherington HR we had just muddled along in-house with regards to all matters to do with HR. We made the conscious decision that as employment legislation is forever becoming more and more complex, we needed to be a lot more professional in the way we operate and decided to contract the services of an external HR Consultant - Helen Astill.
Helen has completely overhauled our HR operation here and what I like about Helen, is that not only does she give expert HR advice, she does so in a timely fashion and in a calm reassuring manner. Helen is also not afraid to tell you that "you can't do that" or "you can't say that" when it comes to dealing with personnel issues, but she will come up with suggestions on better ways to achieve our aims. A number of times we have had Helen come in to deal directly with a personnel matter on our behalf.
Helen's input here is invaluable and contracting the HR services of Cherington HR is one of the best things that we have ever done. I thoroughly recommend Helen Astill to any organisation thinking of externalising their HR operation."
Craig Darby, Manager, The Odell Trust
"Helen assisted us recently with a staff disciplinary issue. Her work was efficient, professional and always of a high standard. Her counsel was much valued at an important time in our business. I would have no hesitation in recommending Helen for anyone requiring HR support and advice."
Ben Prior, Partner, Earthworm Capital LLP
"Helen at Cherington HR was recommended to us to help assist in a disciplinary matter as an independent advisor.
During the whole process, Helen and her team were professional, knowledgeable and efficient. She offered sound advice and was available at short notice when we needed her to discuss issues as they arose.
We would have no hesitation in recommending her services."
Andrew Benson, Managing Director, Airology Systems Ltd
"A mutual client recommended Helen Astill of Cherington HR to us when we had need to update our HR contracts alongside the start-up of our Pension Scheme. We would not hesitate to recommend Helen's services to others, her gentle and calm guidance with clear communication in plain English helped us develop our understanding and has given us the confidence to adopt the procedures needed to rejuvenate our HR scheme. The overall service we have received has been excellent.
We have found Helen to be understanding, efficient and very knowledgeable. She is always on hand to answer matters that arise and need to be sorted quickly. Always professional and it feels that there is someone on our side should the need arise. We can concentrate on our business and our clients knowing that our HR is in good order."
Ian and Suzanne Boskett. Directors
Clive Woolford Motor Engineers Ltd.
"Griffiths Waite have been working with Cherington HR for a number of years across a wide variety of HR matters. From strategic policies and management team profiling through recruitment psychometric testing and employment contracts to delicate personnel matters Helen has always provided us a first class service. All engagements have been promptly turned-around and thoroughly investigated with the correct application of best practice and latest HR legislation being applied. This focus on doing 'what is right for the company' is always at the forefront of Helen's work and instils the confidence that we are providing our employees the best service. Cherington HR provides us with the perfect 'on-demand' HR department that a company of 50-100 employees could never justify on a full-time basis."
Mark Waite, Managing Director, Griffiths Waite Ltd.
"I have instructed Cherington HR to chair disciplinary hearings for businesses whom I act for. I have found Helen to be very professional and she offers sound advice, often in difficult situations. I would recommend Helen and Cherington HR to employers again in the future."
Harjinder Bains, Solicitor, Thomas Horton LLP
www.thomashorton.co.uk "Helen has provided us with prompt and comprehensive support regarding personnel matters, including discussions, guidance and documentation. Her clear advice has produced a positive outcome each time."
"Helen has got to know Salters Hill through her professional role as HR advisor. In the time she has worked with the charity she has provided training, mentoring, advice and specialist knowledge. Helen's approach is consistently calm, diligent, knowledgeable and professional. It is clear she has current and relevant knowledge and expertise and we have benefited from her work with us during the last year.
I would recommend Helen as an independent advisor and her personal approach makes her a pleasure to work with."
Amanda Johnson, Chief Executive, Salters Hill
"Cherington HR have been an invaluable outsourced service to our business over the past 7 years. During this time, Helen has provided a tailor made service to meet our business needs which has included updating of our procedures and contracts through to assisting with a more sensitive staffing issue.
Global Phones has not only found Cherington HR to be highly professional but also very responsive and sensitive to nature of the matter that has been dealt with.
We would have no hesitation in recommending Helen and her team at Cherington HR Ltd."
Rebecca Robinson, Managing Director, Global Phones Ltd.
"We've used Helen as an HR consultant for a number of years and have found her support and guidance essential as a growing business. Helen's approach is to offer as much or as little assistance as we require, depending on the situation and this approach allows us just to bounce questions or ideas off her or to engage her in much more in-depth work during periods of change or when more significant issues arise.
Helen has also helped us to maintain up-to-date and effective contracts and employee communications.
I would thoroughly recommend Helen's work and have found her a consistent, calm and supportive presence who understands exactly what we need as a business."
Adam Heath, Operations Manager, Meridian (Speciality Packaging) Limited
"Helen has been great when we needed support, information and guidance on employment issues, she has responded to our concerns with a quick, professional and confidential approach. We would highly recommend Helen Astill of Cherington HR Ltd to support any business with their HR."
Adam Pearce, Managing Director, ASE Plumbing & Heating Supplies Ltd
"Whitehouse flexible tubing is an established engineering company with a rich history dating back to the 1800's. We have encountered much change over recent years particularly in the area of employment law which we have found to be a minefield for the unwary.
Since we first contacted Helen over eight years ago she has helped us enormously particularly in the development of our Employment Contracts and Employee Handbook. In addition to the essentials, Helen has also provided invaluable support for all the HR issues we have had since we first met.
The telephone support package she provides is something we would not be without as it ensures we take appropriate action in all situations.
When dealing in the ever changing world of employment law the confidence that Helen's support provides is essential and we are most grateful for all she has done to keep us on the right side of the law whilst providing fair treatment for all our employees."
John Whitehouse, Director, Whitehouse Flexible Tubing Ltd.
"Helen from Cherington HR has been working with JSC Rotational Ltd since 2009. We have found Helen's input invaluable when trying to negotiate our way through HR issues and legislation. At the beginning of our relationship Helen worked with us to update our contracts and handbooks. Once these were completed Helen has been there whenever we have needed her - either at the end of the phone or in person, not just for the major issues but also for simple queries - or just to reassure us that 'gut-feeling' response to staff issues is correct and will minimise future risks. An ideal business relationship."
Karen Drinkwater, Director, JSC Rotational Ltd.
"I first contacted Cherington HR for help with personnel issues in 2009. Helen's response was prompt and she quickly identified the key issues and advised on the appropriate way forward.
Since then I have continued to employ the services of Cherington HR for keeping our contracts and policies up to date and whenever personnel issues arise.
It is very reassuring to know that help is just a phone call away and I cannot recommend Helen's service highly enough."
Kerry Flamank, Practice Manager, Bromyard Veterinary Surgery
"If a staffing problem hits you out of the blue it's like being run over by an express train. You'll need someone to help you that is calm, knowledgeable and probably most importantly - has a plan! Helen helped me and I can say without hesitation that she was excellent...and still is! Exceptional!"
Tim Winstanley, Director, Resolve Information Technology Ltd.
"SRS Leisure (Swimrite Supplies Ltd) have worked with Helen Astill - Cherington HR for a number of years. Helen has always solved and managed our HR issues in a professional and organised manner.
Helen is up to speed with all of the latest industry compliance and I would have no hesitation in highly recommending her for all HR requirements from general procedures to in-depth advice and complete project management."
Lisa Saunders, Managing Director, Swimrite Supplies Ltd.
"At Duke Austin & Company, we have a small, respected and dedicated staff, most of whom are on part-time contracts and yet are expected to give us full time commitment to present a thoroughly professional face to both our clients and to our sub-contractors; not an easy task for any of us. Through recommendation we were introduced to Helen Astill at Cherington HR and were immediately struck by Helen's ability to quickly focus on the central issues and provide practical guidance; we realised that we might be a small business but that we could have a big business HR facility for both employer and as employees. From psychometric testing, through contract construction, sympathetic redundancy management and recruitment of all levels of employee, Helen listens to what we think we need, applies a huge tranche of logic and years of experience, and then assists us in establishing what we actually need. I cannot recommend Cherington HR Ltd. enough and I credit them with building a solid step from which we have been able to grow the business.
Of course, we have been extremely impressed by Helen's ability to pass her Day Skipper sailing course through some pretty mucky conditions on the Solent!"
William Austin, Managing Director, Duke Austin & Co. Ltd.
"Helen at Cherington HR came to us highly recommended by a long-standing HR colleague. She has been working with us now for just over a year, during which she has transformed our HR documentation. She has brought much needed clarity to our policies and procedures and painlessly keeps us up to date with the latest legislation. On an ad hoc basis, she provides thoroughly professional, prompt and friendly advice and I am more than happy to recommend her services to other businesses."
Jenny Smith, Director, Smith Bellerby Ltd.
"It is such a relief to know that Helen is on the end of the phone to deal with all of those tricky HR issues. Her technical knowledge is invaluable and we always get a prompt and helpful response."
Robin Etherington, Managing Director, HDA
"A few years ago and we were at a point, approaching 30 years in business where simply having employees was getting more complicated, due to all the employment legislation that has evolved over the years.
We were referred to Helen at Cherington by our accountants; It was a timely engagement as we were in need of professional advice and help on a few issues that as a SME, we alone could not hope to handle without in-depth knowledge in HR.
Whether it is a contract, handbook, a specific situation, or just some random advice on wages, Helen has been there to make clear and informed suggestions; we aren't stuck for answers and having this help at hand lets us concentrate on the business, and what we do best."
Marianne Scally, Director, Stocdon Ltd.
"Oberthur Technologies engaged Cherington HR on recommendation. We needed to provide our Consultative Employee Forum with independent training ahead of a major restructuring and collective consultation.
Helen was very flexible in her dates for the training. She took care to meet with me to understand the requirements, the restructuring project proposal and our existing redundancy policies and practices.
As a result she was able to create a tailored training session for our Forum representatives. This was well received and she quickly gained their trust. Even now they refer to the training they were given.
It is clear that Helen delivered the training in a way that could be understood by all even when dealing with complex areas of employment legislation. I would have no hesitation in using Cherington HR again. And I would highly recommend Helen to other companies."
Helen Ridler, HR Director UK | Oberthur Technologies
"We have sought additional specialist support from Cherington HR to assist in such matters as independent senior management recruiting assessment and job loading reviews. Helen Astill's professional and approachable style has always been both supportive and effective. To enter an organisation and have a positive impact from the outset is a real achievement and one which Helen has certainly delivered."
Ian Brazier, Executive Director, The Foster Care Co-operative
"Helen has been a very valuable support over many years to our business. Each time we have had a major HR problem Helen has come in, calmly taken it and pragmatically resolved the issues. Her common sense and know how always been very solid.
She would be a real asset to your business and I highly recommend her."
Andrew Farnham, Formerly Country Manager, Bestseller Retail UK Ltd.
"We have used Helen from Cherington HR for a few years now. Running your own business is hard on your own and I have learned that getting experts in to support and advise us is what has kept us going and enabled us to concentrate on what we are good at. All of our employees' contracts are up to date, as is our handbook, with constant updates on legislation being sent to us to make sure we are always aware of latest changes in the law. We have several members of staff now and things change all the time, so it is good to know we always have someone to turn to. One of the huge benefits of using Cherington HR is if I have any staff issue, I can call Helen and get an answer immediately. That alone saves a lot of my time and energy and enables me to sleep at night. I have never yet called with an issue and not had the answer I needed within a matter of minutes of explaining the problem.
Cherington HR helps us as a growing business to feel safe and secure and I really cannot recommend them highly enough. Just fantastic!"
Sarah Preece, Owner, Professional Call Minders Ltd.
"We have been using Helen @ Cherington HR for the last two years for HR advice, in that time she has reorganised our personnel documentation and brought us up to date with current legislation in a very painless and professional way. She has handled sensitive personnel issues effectively and efficiently. Her knowledge on the subject is vast and we have found the service she provides is excellent. We would recommend her highly to other businesses and organisations."
Clare Pykett, Finance Director, Stratascan Limited.
"We engaged Cherington HR to undertake the staff consultations for a major restructuring. The way that Helen Astill undertook the role was appreciated by staff through what was inevitably going to be a difficult period in the life of the office. Her professional yet approachable style instilled confidence in the process for those going through such a worrying time and enabled us to move forward in a caring and timely way."
Robert Higham, Diocesan Secretary, The Worcester Diocesan Board of Finance Limited.
"As a relatively small independent charity we had muddled through without formal HR advice for many years. However, as we grew and employment legislation seemed to increasingly impact us we realised that we needed increased professional HR support, especially as we seemed to be spending increasing sums on legal advice.
Helen was recommended to us, and we have drawn up a support contract. During the first year of operation, Helen has reviewed all of our HR processes and policies, has provided regular advice, and has been instrumental in helping us progress and resolve a few personnel issues which have not been straightforward.
Helen has been very professional and informed in all her advice and very quick to respond and provide help. Having Helen at meetings as an HR representative has proved invaluable to us, and in one case having Helen act as an independent HR professional ensured a resolution that was considered to be fair by all parties.
My management team has been delighted to have Helen's support and I have received positive feedback on numerous occasions. I would have no hesitation in recommending Helen."
Gordon Mizner, Chief Executive, Engineering Development Trust.
"Our first contact with Helen was in the dark days of mid-2008, when like many other companies we faced quite a lot of commercial uncertainty. We needed to restructure our business by making a few redundancies and my concern was that we conducted that process in the fairest and most professional way possible. Helen provided us with invaluable and very hands-on help.
Since then we have worked with Helen very regularly to ensure that we comply with best HR practice. If you run a relatively small firm, it is difficult to keep on top of changing legislation; we have come to rely on Helen's advice and have found her to be a consummate professional."
Andrew Abbott, Project Director, Derwent Management Services Ltd.
"TQ Training Group retains Helen as an HR specialist to help with ad hoc advice and to keep the company as up to date as possible with changes in legislation and good practice.
She has carried out staff investigation interviews on the company's behalf when an unbiased and credible report was needed and when we recently undertook a redundancy exercise, Helen carried out half a day's training with the managers involved to ensure competency and consistency throughout the whole process.
Helen's no-nonsense approach and her depth of knowledge and understanding leads to a good working relationship with TQ."
Penny Maybank, HR Manager, TQ Training Management Services Ltd.
"We approached Helen to help our HR team with a complex and potentially sensitive area surrounding remuneration and reward, where it was essential that an unbiased and consistent analysis of requirements and feedback was presented to our Senior Management team for consideration. Helen was able to formulate a structured approach to the exercise through conducting one-to-one and group interviews with both management and staff which ensured that all views and opinions were taken into account prior to the formal proposal. She was able to obtain a cross-section of views whilst at the same time acting as an ambassador for our organisation and managed to gain buy-in from everyone who participated in the exercise. Helen then collated and presented a very diverse set of opinions into a very well-structured document which ensured that proposals and subsequent decisions were made in the knowledge that a full consultation had been carried out. Helen's approach to this exercise was invaluable as she remained impartial at all times, which was essential for this project. We would have no hesitation in recommending Helen in the future."
Mike Ashton, Chief Executive, Hereford & Worcs Chamber of Commerce.
"Over the past 12 months Helen has completed 10 HR Consultancy projects for EEF-West Midlands companies ranging from writing Handbooks and Contracts of Employment to conducting grievance hearings and outplacement. Helen has shown herself to be a thoroughly professional consultant adept at ascertaining the client's requirements and delivering a product which exceeds their expectations. I would have no hesitation in recommending Helen to other organisations."
Malcolm Green, Director of Business Development, EEF-West Midlands.
"Cherington HR provides us with access to a level and quality of expertise that is usually only available to companies with a dedicated in-house HR team. As we continue to expand, Helen's best practice advice regarding recruitment, staff retention and changes to employment legislation has been invaluable. Most recently, Helen updated our employment contract and staff handbook. She responded quickly to our needs and provided a highly professional service. I have no hesitation in recommending Cherington HR."
Sharon Kerby, Managing Director, Tonic Public Relations Ltd.
"Midland Technical Translations (UK) Ltd recently wanted to carry out a "spring clean" of our HR documents. We invited Helen Astill of Cherington HR in to look at what we had, with a view to bringing everything up to date in line with recent legislation changes. We found Helen to be an excellent business partner, who quickly understood what our particular business needed. We were presented with a complete set of new contracts and a Staff Handbook which not only met legal requirements, but reflected our company values. We would have no hesitation in recommending her services to anyone looking for a flexible, professional outsourced provider."
Sue Clark, Managing Director, Midland Technical Translations (UK) Ltd.
"As an expanding young business we at Inksmoor Credit Management Ltd rely heavily on people and have been using Cherington HR for all our policies and they have proved to be an ideal partner for our business. Cherington HR have provided quick responses to issues and have helped to create a secure personnel base from which we can build. As our business expands their expertise in HR has ensured that our business implements correct HR procedures and processes.
Cherington HR has proven that they are an ideal outsourced HR option for Inksmoor, and we would have no hesitation in recommending them to any business that needs a professional, dedicated HR partner."
Sarah Dawson, Managing Director, Inksmoor Credit Management Ltd.
"As a small to medium sized engineering business, we have found it hard to keep up with new legislation and personnel issues that keep on being forced onto us. By enlisting the help and expertise of Helen Astill at Cherington HR, we have been able to resolve issues either face to face or over the telephone. As a person that has first hand experience, Helen understood our needs and we would have no hesitation in calling Cherington HR again."
Julia Gorton, Managing Director, Precision Chains Ltd.
"We are a small organisation without a dedicated HR Department and as a result needed to outsource our HR requirements. With Helen's assistance we have reviewed and updated our staffing contracts as well as developing a staff handbook. Good policies and procedures are just as important for a small organisation as they are for larger ones. If you have a query or a problem then help is only a phone call away. Cherington HR provides an efficient, friendly and professional service and I would have no hesitation in recommending Helen to other clients."
Chris McGregor, Society Director, Alpine Garden Society.
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