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Digital Product Terms of Service

This page tells you the terms and conditions (Terms) on which we supply any of our digital products (Products). Please read these Terms carefully before ordering any Products from us.

You may wish to print or save a copy of these Terms for your future reference.

We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.

By placing an order, you agree to these Terms and agree that these Terms take precedence over any other terms and conditions including your own terms of business, any course of dealing or any industry practice.

1. Information about us

The website https://cheringtonhr.com/ is operated by Cherington HR Limited ("we" or "us"). Our registered address is Cherington House, Mulberry Drive, Upton upon Severn, Worcester, WR8 0ET, England and We can be contacted via any of the methods indicated at https://cheringtonhr.com/contact

Our VAT number is 879 0946 64.

2. Your status

By placing an order through our site, you warrant and confirm that:

(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old; and
(c) You will only use a Product for business purposes, and you may not sell, publish or distribute such document or use it in whole or in part to create another document for sale to another business.

3. How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product is available for download (the Download Confirmation). The contract between us (Contract) will only be formed when we send you the Download Confirmation.

The Contract will relate only to those Products whose download we have confirmed in the Download Confirmation. We will not be obliged to supply any other Products that may have been part of your order until the download of such Products has been confirmed in a separate Download Confirmation.

You agree that we may begin the supply of digital content not on a tangible medium (including e-books and other digital files) before the end of the cancellation period set out in the paragraph immediately below and you acknowledge that you will lose your cancellation rights in relation to such digital content.

You hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed. If you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

Where any Product includes a free telephone consultation, this is valid for up to 60 days from the date of purchase only.

4. Availability

Your order will be fulfilled automatically on your receipt of the Download Confirmation but in the event that our automated systems do not work immediately, please contact us via any of the methods indicated at https://cheringtonhr.com/contact to advise us that the Product has not been made available for download. As our systems are automated, we shall not be liable for any delay in the download of any Product. If you are expecting an email and it has not arrived, please check your spam filter first in case it has been held there before getting in touch with Us.

You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorised use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability that arises from any unauthorised use of your account.

The online materials of the Products may be held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times but in the event that such content is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances. Nevertheless, on notification of such a problem, we will make reasonable commercial endeavours to provide the Products that you have ordered.

The materials we deliver as part of your Product do not in any way constitute advice or recommendations on your individual circumstances. We are providing general guidance only in accordance with employment law in England and Wales as at the date of publication.

5. International Customers

Please note that We normally only supply Products to customers within the United Kingdom because the documents and toolkits relate to employment law in England and Wales. If you are located elsewhere but would like to purchase the Products to apply to businesses within the UK, please contact us separately via https://cheringtonhr.com/contact

6. Title and Intellectual Property

You will only be entitled to use the Products when we receive full payment of all sums due in respect of the Products.

As between us and you, all Intellectual Property Rights and all other rights in any Products shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Product within your Business.

We shall enforce our Intellectual Property Rights in the Products to the fullest extent possible by law and distributing (whether for payment or otherwise), publishing, selling or disclosing a Product is strictly prohibited.

7. Price and payment

The price of any Products will be as quoted (exclusive of VAT) on our site from time to time, except in cases of obvious error. VAT at the prevailing rate will be added at the point of purchase.

Prices for items are subject to change without notice. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. However, changes will not affect orders in respect of which we have already sent you a Download Confirmation.

Payment for all Products must be by such method of payment as is specified on our website.

8. Refunds

As you can download, make use of and copy the Product immediately, we will only offer refunds in limited circumstances at our discretion.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9. Our liability

Our Products are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Products as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.

We exercise all reasonable skill and care to ensure that Our Website and Products are secure and free from viruses and other malware. However, you are advised to ensure that you have appropriate protection against viruses and have in place security arrangements to check material accessed from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this Website.

If, for any reason, we are liable for any damages, other than those for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law), our total liability shall be limited to the amount of the Product purchased.

By purchasing a Product, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:

(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data, or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable, arising out of or in any way connected with the use of a Product, under any law or on any basis whatsoever whether contractual or otherwise, except in relation to death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).

10. Complaints and Feedback

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

If you wish to give Us feedback on any aspect of your dealings with Us, please contact Us using one of the methods listed at https://cheringtonhr.com/contact

11. Written communications

You agree that our communication with you will be mainly electronic and via email. We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Notices

All notices given by you to us must be given to Cherington HR Limited via any of the contact methods listed at https://cheringtonhr.com/contact. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer of rights and obligations

You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

15. Website and Account

You acknowledge that your use of this website is at your own risk. By using the Cherington HR website (including its associated domain names) owned and operated by Cherington HR Limited, you signify that you have read, understand and agree to be bound by these Terms of Service and the Cherington HR website privacy policy as found at https://cheringtonhr.com/privacy

You agree that Cherington HR Limited may refuse your registration or terminate your access and account for violating these Terms or for any behaviour that is inconsistent with Cherington HR Limited's image or values, or for any other reason, entirely in its discretion.

16. Newsletter

If you register on the site to receive the Cherington HR newsletter, you may unsubscribe at any time by clicking on the "Unsubscribe" button at the bottom of any such newsletter.

17. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

18. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Cherington HR is now part of HR Solutions, giving you access to more benefits and tools to support your workforce.
Cherington HR Limited is registered in England and Wales Company No. 5780092. VAT No. 879 0946 64. Registered Office: Cherington House, Mulberry Drive, Upton upon Severn, Worcester, WR8 0ET, England.

The cheringtonhr® name and logo are UK registered trade marks owned by Cherington HR Limited.