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New Blogpost: EQ vs IQ when dealing with conflict
I have worked with some highly intelligent people over the years, but it never ceases to amaze me how some of them have trouble dealing with their peers, staff or managers. In many cases it is because they have thought through some logical answers to the problems they were trying to solve, but were completely thrown by the emotional response they got from those affected as a result.

When you look at highly qualified scientists, engineers, or any other professionals, they have often got where they are as a result of passing exams or studying for long periods to time. These are the people we often think of as having a high level of intelligence (IQ) but this does not mean that they will automatically be good at dealing with people.

Just because a scientist is good at partial differential equations, doesn’t mean that he or she should be promoted to a position which involves managing staff. Unfortunately too often people find themselves in a role for which they have had no training or preparation and they struggle to know how to interact with others to deal with what might seem to be problems with logical solutions. It might seem obvious how to resolve a problem, but without understanding the motivation of the individuals involved, their previous experience of dealing with change and their preferred working styles, it is difficult to predict the outcome of trying to address any potentially sensitive issue.

Understanding others - or having a degree of EQ (Emotional Quotient) - is not an ability that comes to everyone naturally, but it is something that can be worked at and developing supportive approaches can be learned, but managers often don’t have time to go on lengthy training programmes and need some specific help to address a specific problem – now, before it becomes intractable!

This is particularly the case when it comes to communication and conflict. Many people shy away from dealing with a problem because they are worried about the possible responses of the other people involved.

I have frequently provided 1:1 coaching to help managers to deal with this, but I have recently come across a promising solution that gives short, instantly available and cost-effective, video online training sessions to address those specific points. These aim to remove the fear of dealing with a problem and give managers more confidence to deal with those awkward situations before they get out of hand.

If this is a situation you recognise in your business and it is something you would like to know more about, please get in touch.
Posted on 19 Nov 2016

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