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Improving Personal and Business Performance
Your business success ultimately depends on the combined efforts and abilities of your employees to do their jobs and to meet your customers’ needs. This means that they need to be able to carry out their duties to a satisfactory level and perform consistently well. However, even when this is the case, businesses have to adapt to meet changing market demands and to ensure that they keep ahead of the competition.

Changing roles, ways of working, equipment or software will all have an impact on existing roles within a business. Therefore some form of training or development should be considered whenever such changes are planned as well as the regular review at appraisal time.

Ensuring that each job role has a person specification is a good place to start as this will indicate the knowledge, skills and attitude required for the job as well as any essential qualifications or specific experience. Many businesses now translate some of these requirements and their application into a list of competencies. These give an indication of the areas and levels of performance expected of particular job holders. Competencies often describe observable behaviours that the business and its clients value.
Person specifications and competencies can be used for selection and recruitment purposes, appraisal assessments and the identification of development needs.

When changes occur the specifications can be updated and this will highlight any new requirements. These can then be used to produce a development plan for individuals and/or teams as appropriate.
Posted on 19 Nov 2016

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