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Case Studies

Case Study: Growing the Internal Resource
The Client
A national manufacturing and distribution company had appointed an IT and HR manager. She knew a lot about the IT aspects of the role, but only had some administrative general HR knowledge and needed more support in that area. The company's non-executive Director suggested that Cherington HR be contacted to provide support and coaching to the manager on a regular basis.

The Challenge
Helen met with the manager and they agreed that Helen would provide on-site assistance one day per month, but would be available to answer phone and email queries if needed at other times.

The Solution
The monthly onsite sessions are very flexible - they have included helping the manager learn to deal with grievance and disciplinary cases as well as supporting the introduction of a new appraisal system and an IT based HR information system accessible to all the employees. Helen has provided support and back-up to the manager when dealing with the crises that inevitably arise in a large business with lots of warehouse and factory workers, including some who work on shift rotas.

The Results
HR now has a higher profile in the company and is recognised as an important function in the business. The regular monthly sessions have helped the HR manager develop her confidence in managing the sometimes complex situations that arise and she is now able to manage more effectively knowing that she has Helen available to ask for a second opinion if necessary.

Key words: Coaching in Practical Application of HR/Employment Law; Appraisal System; IT HR Information System; Disciplinary and Grievance procedures; Crisis Management; Developing Confidence; Accountant


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